Effective 31 July 2026 · Last updated 31 July 2026

Privacy Policy

This policy explains what information Radius Local collects, why we collect it, who we share it with, and the choices you have. It covers this website, our booking page, our chat widget, and the text messages and emails we send.

1. Who we are

Radius Local (“Radius Local,” “we,” “us,” or “our”) provides Google Business Profile optimization, lead response automation, and related website services to local service businesses. We are the controller of the personal information described in this policy.

2. Information we collect

We collect only what we need to respond to you and deliver our services. We do not buy contact lists, and we do not sell your personal information.

a. Information you give us directly

• When you book a call: your name, business name, email address, phone number, and anything you type into the notes field.
• When you use the chat widget: the contents of your messages, plus any name, email, or phone number you provide in the chat.
• When you email or call us: your contact details and the contents of your message.
• If you become a client: business information needed to do the work, which may include access to your Google Business Profile, website, phone system, or CRM. We access these only to perform the services you have engaged us for.

b. Information collected automatically

• Server and security logs: IP address, browser type and version, device type, referring page, pages viewed, and timestamps. Our hosting and security provider records these to serve the site and protect it from abuse.
• Analytics: aggregated usage data such as which pages are viewed and how visitors arrive. See Cookies & analytics.

c. Information we do not intentionally collect

We do not ask for and do not want government identifiers, payment card numbers entered on this website, health information, or other sensitive categories of personal information. Please do not send these to us through the website, the chat widget, or text message.

3. How we use it

We do not use your information for automated decision-making that produces legal or similarly significant effects about you.

4. SMS messaging & consent

If you give us your mobile number and agree to be contacted by text — for example when booking a call — you consent to receive SMS messages from Radius Local relating to that request. This may include appointment confirmations, reminders, replies to your enquiry, and service updates about work we are doing for you.

• Message frequency varies and depends on your activity, such as how many calls you book.
• Message and data rates may apply depending on your mobile plan and carrier.
• To stop receiving messages, reply STOP to any message. You will receive one confirmation that you have been unsubscribed, and we will not text you again unless you opt back in.
• For help, reply HELP, or contact us at (614) 558-5457 or wes@get-radius.com.
• Consent is not a condition of purchase. You can work with us without agreeing to receive text messages.
• Mobile carriers are not liable for delayed or undelivered messages.

You can also opt out at any time by replying to a message, calling, or emailing us. Opting out of texts does not remove you from email or stop us from contacting you about an active engagement by other means you have agreed to.

5. Who we share it with

We share personal information only with service providers who process it on our behalf, and only as needed to run the business. We do not sell personal information, and we do not share it with third parties for their own marketing.

We may also disclose information if we are legally required to, if we need to protect our rights or someone's safety, or in connection with a sale or transfer of the business — in which case we will require the recipient to honour this policy or notify you of any material change.

6. Cookies & analytics

This website uses a small number of cookies and similar technologies. Some are strictly necessary — for example, security and load-balancing cookies set by our hosting provider, and cookies the chat widget uses to keep your conversation open as you move between pages.

We may also use privacy-respecting analytics to understand which pages are useful. Where analytics cookies are used, they collect aggregated usage data rather than identifying you personally. You can block or delete cookies in your browser settings; strictly necessary cookies cannot be disabled without affecting how the site works.

Some browsers send a “Do Not Track” signal. There is no common industry standard for responding to it, so we do not currently respond to those signals.

7. How long we keep it

We keep personal information only as long as we need it for the purpose it was collected, and then delete it or anonymise it.

• Enquiries that do not become clients: typically up to 24 months, so we can recognise you if you come back.
• Client records: for the length of the engagement and then as long as needed for tax, accounting, and legal record-keeping.
• SMS opt-out records: retained indefinitely, because we need them to make sure we do not text you again.
• Server and security logs: short-term, typically measured in days or weeks, as set by our hosting provider.

8. Your rights & choices

Depending on where you live, you may have the right to:

• Ask what personal information we hold about you and get a copy
• Ask us to correct information that is wrong or incomplete
• Ask us to delete your information
• Opt out of marketing messages at any time
• Ask us to restrict or object to certain processing
• Not be discriminated against for exercising these rights

To make a request, email wes@get-radius.com or call (614) 558-5457. We will respond within the time required by applicable law. We may need to verify your identity before acting, and we may decline requests where the law allows — for example where we must keep records for tax purposes.

9. California residents

If you are a California resident, the California Consumer Privacy Act as amended may give you additional rights, including the right to know the categories of personal information we collect and the purposes for collecting it, the right to request deletion or correction, and the right to opt out of the “sale” or “sharing” of personal information.

We do not sell personal information, and we do not share it for cross-context behavioural advertising. The categories we collect are identifiers (such as name, email, phone), commercial information (such as services enquired about), and internet activity (such as pages viewed). We collect these for the business purposes described in section 3. You may exercise your rights using the contact details in section 13, and you may use an authorised agent to submit a request on your behalf.

10. Security

We take reasonable measures to protect personal information, including serving this site over HTTPS, keeping credentials in encrypted secret storage rather than in code, and limiting access to the systems that hold your data.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you and any regulator as required by applicable law.

11. Children

Our services are intended for businesses and are not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us personal information, contact us and we will delete it.

12. Changes to this policy

We may update this policy as our services or the law change. When we do, we will revise the “Last updated” date at the top. If the changes are material, we will take reasonable steps to bring them to your attention. Continuing to use the site after an update means you accept the revised policy.

13. Contact us

Questions about this policy, or want to exercise a right described above?

See also our Terms of Service.