Effective 31 July 2026 · Last updated 31 July 2026

Terms of Service

These terms govern your use of the Radius Local website and, unless we sign a separate written agreement with you, the services we provide. Please read section 5 (no guarantee of results), section 13 (disclaimers), and section 14 (limitation of liability) carefully — they affect your legal rights.

1. Agreement to these terms

By accessing this website, booking a call, or engaging us for services, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, please do not use the website or our services.

If you accept these terms on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” refers to that entity.

If we sign a separate written proposal, statement of work, or services agreement with you, that document controls where it conflicts with these terms.

2. Who we are

3. What we provide

Radius Local provides marketing and operations services to local service businesses, which may include Google Business Profile optimization, lead response automation and workflow setup, and website design and build. The specific services, deliverables, timeline, and price for any engagement are set out in the written proposal or scope we agree with you before work begins.

We may change, improve, or discontinue parts of our services or this website at any time. We are not liable to you for doing so, provided we continue to deliver what we have already agreed and been paid for.

4. Discovery calls & bookings

Booking a call through our website does not create a services agreement and does not obligate either of us to proceed. Discovery calls are provided free of charge and for general discussion. Any observations we share about your Google Business Profile, response times, website, or marketing are informational and offered without warranty. We may decline to work with any prospective client for any lawful reason.

Please cancel or reschedule using the link in your confirmation if you cannot attend.

5. No guarantee of results

You acknowledge and agree that:

• We do not guarantee rankings. Search and map-pack placement is determined by Google using algorithms we neither control nor have visibility into, and those algorithms change without notice.
• We do not guarantee a number of leads, calls, bookings, customers, or any amount of revenue or return on investment. Any figures, examples, ranges, or sample reports shown on our website or discussed on a call are illustrative only and are not a promise, projection, or representation of what you will achieve.
• Results vary based on your market, competition, pricing, service area, reviews, responsiveness, budget, seasonality, and how quickly you act on our recommendations.
• Third-party platforms can change or restrict access at any time, including suspending or altering a Google Business Profile. We are not responsible for actions taken by Google, telecom carriers, or any other platform.
• We are not responsible for outcomes that depend on you, such as answering calls, following up with leads, or supplying the access and information we ask for.

Nothing on our website or in our communications should be understood as a guarantee, warranty, or prediction of results.

6. Your responsibilities

To let us do the work, you agree to:

• Provide accurate, current, and complete information about your business.
• Give us the access we reasonably need — for example to your Google Business Profile, website, domain, phone system, or CRM — and promptly revoke it when the engagement ends if you wish.
• Review and respond to requests for approval within a reasonable time. Delays on your side may extend timelines.
• Ensure that any content, images, logos, testimonials, offers, or claims you supply are accurate, lawful, and yours to use.
• Comply with all laws that apply to your own business and marketing, including advertising, licensing, consumer protection, telemarketing, and text-messaging rules.

You are responsible for your own compliance obligations. Where we configure messaging or automation on your behalf, you remain the sender of those communications to your customers and are responsible for having a lawful basis and appropriate consent to contact them.

7. Fees & payment

Fees are quoted in writing before work begins and are charged as a flat fee for the agreed scope unless we state otherwise. Unless your proposal says something different:

• Invoices are due on receipt.
• Work outside the agreed scope is quoted separately and requires your approval before we start.
• Fees do not include third-party costs you pay directly, such as software subscriptions, ad spend, domain registration, or telecom fees.
• We may pause work on overdue accounts after giving you notice.
• Fees already paid for work performed are non-refundable, except where required by law or where we agree otherwise in writing.

8. Third-party platforms

Our services depend on platforms we do not own or control, including Google, GoHighLevel/LeadConnector, Cloudflare, and telecom carriers. Your use of those platforms is governed by their own terms and policies. We are not responsible for their availability, pricing, policy changes, data handling, outages, or decisions — including a platform suspending, restricting, or removing your account or listing.

9. Intellectual property

Ours. The Radius Local name, logo, website, copy, and the systems, templates, processes, and know-how we use to deliver services remain our property. Nothing in these terms transfers ownership of them to you.

Yours. Content you provide — your business name, logo, photos, reviews, and copy — remains yours. You grant us a limited licence to use it as needed to perform the services.

Deliverables. On full payment, you receive ownership of, or a perpetual licence to use, the final deliverables we create specifically for you, such as your website content and profile assets. This does not include our underlying tools, templates, or third-party components, which remain subject to their own licences.

Portfolio. Unless you tell us in writing not to, we may identify you as a client and show non-confidential examples of work we did for you in our portfolio and marketing.

10. Confidentiality

Each of us may receive confidential information from the other. We each agree to use it only to perform or receive the services, to protect it with reasonable care, and not to disclose it to others except to people who need it and are bound by similar obligations. This does not apply to information that is public through no fault of the receiving party, was already known, is independently developed, or must be disclosed by law.

11. Acceptable use of this website

You agree not to misuse this website. That includes not attempting to gain unauthorised access to it or its systems, not scraping or harvesting data from it, not probing or testing its security, not interfering with its operation, not submitting false or misleading information through the booking form or chat widget, and not using it for any unlawful purpose.

12. Communications & SMS

By booking a call or contacting us, you agree that we may respond by phone, text message, or email. Text messaging consent, message frequency, opt-out instructions, and carrier disclaimers are described in our Privacy Policy. You can opt out of text messages at any time by replying STOP. Consent to receive text messages is not a condition of purchasing anything from us.

13. Disclaimer of warranties

The website and our services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory.

To the fullest extent permitted by law, we disclaim all implied warranties, including any implied warranty of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the website will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that any information on it is accurate, complete, or current.

Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

14. Limitation of liability

To the fullest extent permitted by law, Radius Local and its owner, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or anticipated savings, arising out of or relating to the website or our services — even if we have been advised of the possibility of such damages, and regardless of the legal theory.

Our total aggregate liability for all claims arising out of or relating to the website or our services will not exceed the greater of (a) the total fees you actually paid us in the three months immediately before the event giving rise to the claim, or (b) one hundred US dollars ($100).

Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so parts of this section may not apply to you. Nothing in these terms limits liability for fraud, wilful misconduct, or anything else that cannot lawfully be limited.

15. Indemnification

You agree to defend, indemnify, and hold harmless Radius Local and its owner, employees, and contractors from and against any claims, damages, liabilities, losses, and reasonable legal fees arising out of or relating to: (a) content or materials you supply to us; (b) your use of the website or our services in breach of these terms; (c) your violation of any law or of any third party's rights, including intellectual property and privacy rights; and (d) communications sent to your customers where you did not have a lawful basis or required consent to contact them.

16. Term & termination

These terms apply while you use the website and for the duration of any engagement. Either of us may end an engagement by giving written notice as set out in your proposal, or with reasonable notice if the proposal is silent. On termination, you remain responsible for fees for work performed up to the termination date, and we will provide a reasonable handover of completed deliverables you have paid for. Sections that by their nature should survive — including sections 5, 9, 10, 13, 14, 15, and 17 — survive termination.

17. Governing law & disputes

These terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules. You and we agree to the exclusive jurisdiction of the state and federal courts located in Ohio for any dispute that is not otherwise resolved, and each of us waives any objection to venue there.

Talk to us first. Before starting any formal proceeding, you agree to contact us at wes@get-radius.com and give us 30 days to try to resolve the matter informally. Most disagreements can be sorted out this way.

18. Changes to these terms

We may update these terms from time to time. When we do, we will revise the “Last updated” date above. Changes take effect when posted. If you continue to use the website or our services after that, you accept the updated terms. For active engagements, material changes will not apply retroactively to work already agreed and scoped.

19. General

• Severability. If any provision is found unenforceable, it will be limited or removed to the minimum extent necessary and the rest of these terms stay in force.
• No waiver. If we do not enforce a provision, that is not a waiver of our right to enforce it later.
• Assignment. You may not assign these terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Independent contractor. We are an independent contractor. Nothing here creates a partnership, joint venture, agency, or employment relationship.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Entire agreement. These terms, together with our Privacy Policy and any signed proposal or statement of work, are the entire agreement between us on this subject.

20. Contact

See also our Privacy Policy.